Our refund window is tied to sessions attended, not to calendar days, because that is what actually measures what you have received. The table below is the whole policy.
1. If you cancel
| When you tell us | What you get back |
|---|---|
| Before the batch starts | Full refund, less any payment-gateway charge actually levied. |
| After session 1, before session 4 | Fee paid less 25%, retained toward server provisioning, material issued and the seat held. |
| From session 4 onward | No refund. By this point your practice-system user is provisioned and the configuration documents have been issued. |
You may instead defer once, free of charge, to any batch starting within the next six months, provided you ask before session 4. Deferral is often the better option and we will suggest it.
2. If we cancel
If we cancel or postpone a batch and cannot offer you a start date acceptable to you, you receive a full refund of everything you have paid, with no deduction, whatever stage the batch had reached. If we cancel part-way through a running batch you receive a refund proportionate to the sessions not delivered.
3. What is never refundable
- Payment-gateway or bank charges a provider has actually levied on the transaction.
- SAP certification examination fees, which you book and pay directly with SAP — these are not part of our fee.
- Fees where access was ended for breach of the course-material or credential-sharing terms.
4. Placement assistance is not refundable separately
Placement assistance is included in the programme fee, not sold separately, and not being placed is not a ground for a refund. We do not guarantee employment and have never claimed to — see section 8 of our Terms and Conditions.
5. How to request a refund
- Email [email protected] from the address you enrolled with, with your batch code and the reason.
- We acknowledge within 2 working days and confirm the amount under the table above.
- On your confirmation we process the refund within 10 working days.
- The money is returned to the original payment method. Your bank may take a further 3–7 working days to credit it.
We do not issue refunds in cash or to a third-party account.
6. If you are unhappy with the outcome
Escalate to our grievance officer, [email protected], who will review the decision independently and reply within 30 days. You retain every right you have under the Consumer Protection Act, 2019.
Effective from 1 November 2026. This policy applies to https://arthaacademy.com and all enquiries and enrolments made through it. We will post any revision on this page with a new effective date.
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